Privacy Policy

Last Updated: October 17, 2025

At M-Squared Medical ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.msquaredmedical.co.za (the "Site"), use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, phone number, HPCSA number (for healthcare professionals), business/practice name, VAT number, and payment information.
• Account Data: If you create an account, we collect your username, password, and any profile information you provide.
• Product Interests: Information about products you view, search for, or add to your cart.
• Training Registration Data: Details submitted during training event registrations, including full name, title, type, consent preferences, and product interests.
• Payment Data: We do not collect or store your full payment card details; these are handled securely by our third-party payment processor.

2. How We Use Your Information

We use the information we collect in various ways, including:

• To process and fulfill orders for medical equipment and services.
• To communicate with you about your account, orders, training registrations, and promotions.
• To send newsletters and marketing communications (you can opt out at any time).
• To improve our Services, analyze usage, and develop new features.
• To comply with legal obligations, such as SAHPRA regulations and tax requirements.
• For customer support and to respond to inquiries.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookies through your browser settings. Note that disabling cookies may limit Site functionality.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., shipping carriers, payment processors, email services) who assist in operating the Site.
• Law enforcement or regulatory bodies (e.g., SAHPRA) when required by law.
• Business partners for joint marketing or training events, with your consent.

5. Data Security

We implement reasonable security measures to protect your information, including encryption for sensitive data. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under South African data protection laws (POPIA), you have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Object to processing of your data.
• Request data portability.

To exercise these rights, contact us using the information below.

7. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

8. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

9. International Transfers

Your information may be processed in South Africa and other countries where our service providers operate. By using the Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy. The updated version will be posted on the Site with a new "Last updated" date. Your continued use constitutes acceptance.

11. Contact Us