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FAQ

Frequently Asked Questions

Below you'll find answers to the most common questions we receive about our medical equipment, services, training, and support. If your question isn't answered here, please contact us.

Purchasing Medical Equipment

We specialize in ultrasound systems, ECG monitors, diagnostic imaging equipment, refurbished medical devices, consumables, and service plans. Our product range supports healthcare professionals in clinics, hospitals, and private practices across South Africa.

Yes, depending on the equipment and your facility type. SAHPRA registration is required for most devices. We provide guidance on regulatory requirements, but you are responsible for compliance. Contact us for assistance with import permits and registrations.

Prices are quoted in ZAR and exclude VAT (15%). We accept bank transfers, credit cards, and financing options for qualified buyers. Full payment is required before shipment. Contact sales for quotes and bulk discounts.

Due to regulatory and hygiene reasons, returns are limited to defective items within 7 days. All sales are final for non-defective equipment. See our Terms of Use for details.

Shipping & Delivery

Standard delivery takes 3-7 business days nationwide. Express options are available for major centers (1-3 days). Shipping costs are calculated at checkout based on weight and location.

Yes, we ship to SADC countries and select international destinations. International orders require additional documentation and may incur customs duties. Contact us for a quote.

We partner with reputable carriers for delivery. Installation and training services are available for complex equipment—schedule during purchase.

Services & Maintenance

Annual service plans include calibration, repairs, and compliance checks by SAHPRA-accredited technicians. Emergency support available 24/7 for critical equipment.

Log into your account or email service@msquaredmedical.co.za with your equipment serial number and preferred dates. We aim to schedule within 48 hours.

Yes, we stock genuine OEM parts for all refurbished units. Parts warranty matches the equipment warranty (typically 12 months).

Training & Support

Hands-on training for ultrasound, ECG, and diagnostic equipment. Sessions cover operation, maintenance, and troubleshooting. View our training calendar.

Yes, participants receive a certificate of completion, recognized for CPD points with HPCSA. Custom on-site training available for groups.

Call our support line at +27(0)11 464 5113 (Mon-Fri 8am-5pm) or email support@msquaredmedical.co.za. Remote diagnostics available for compatible devices.

Account & Orders

Click "Login/Register" in the header and follow the prompts. Healthcare professionals can include HPCSA details for verification.

Log into your account and view "My Orders." You'll receive tracking updates via email. For issues, contact support.

New equipment: 2-5 years depending on model. Refurbished: 12-24 months. Service plans extend coverage. See product pages for details.

Still Have Questions?

Contact M-Squared Medical

Address: 1 Larch Nook Avenue, Suite 5A, Benchmark Office Park, Zwartkop, Centurion, 0157, South Africa

Phone: +27(0)11 464 5113 | +27(0)75 265 1961

Email: info@msquaredmedical.co.za

Our team responds within 24 hours. For urgent support, call during business hours.